We are excited to announce our partnership with Athena Health, our new ERM (Electronic Records Management) system.
We will be going live with Athena Health in September 2019. It will offer an improved patient portal and allow for online booking, messaging, better access to your medical records and so much more.
Patients will still be working with our EMD’s billing company through December. Current ERM portal will be available through October.
Patient Portal User Agreement
Dr. Kelly Cobb provides this site in partnership with e-MDs for the exclusive use of her established patients. The patient portal is designed to enhance patient-physician communications. All users must be established by a previous office visit.
We strive to keep all of the information in your records correct and complete. If you identify any discrepancy on your record, you agree to notify us immediately. Additionally, by using the patient portal, the user agrees to provide factual and current information.
The information on the patient portal is maintained by Dr. Kelly Cobb at the current physical facility-605 Silverstone, Ste 100, Lafayette, LA 70508.
The patient portal does provide the following services:
Medication refill requests
Communication of laboratory results from staff to patient
Review Patient’s medical summary, medication list, treatment history and visitation dates
Limited communication regarding on-going treatment
Patient communication and requests to any member of the staff
Refer to staff directory in the packet in order to choose the appropriate staff member for your needs.
The patient portal is not intended to provide internet based diagnostic medical services. Also, the following limitations apply:
No internet based triage or treatment requests. Diagnosis can only be made and treatment rendered after the patient schedules and SEES the doctor.
No emergent communications or services. Any emergent conditions should be seen by Urgent Care, Emergency Department, or 911.
No request for narcotic pain medication will be accepted.
No request for re-fill medication not currently being prescribed by the physician will be accepted.
IMPORTANT PATIENT PORTAL INFO-LOGGING OFF
ALWAYS EXIT COMPLETELY OUT OF YOUR BROWSER WHEN LOGGING OUT OF YOUR PATIENT PORTAL TO PREVENT ANYONE ELSE THAT MAY COME BEHIND YOU AND CLICK ON THE BACK ARROW.
The patient portal is required by Dr. Cobb for all patients in order to better serve your healthcare needs in the most private and efficient manner possible. This will be Dr. Cobb and her staff’s primary way to contact you regarding your health and should be your primary way to contact any member here at Dr. Cobb’s office. You as a patient will find this service useful when trying to obtain information from the office or communicating with any member of the staff. It will eliminate problems we have had in the past such as: phone tag, busy phones, voice messages, etc. The portal will allow you to send messages securely to Dr. Cobb or any member of her staff and will allow us to share your labs and medical records with you as well.
The patient portal is provided in partnership with e-MDs, our EHR software vendor and provider. The data is stored at Dr. Kelly Cobb’s office. The data is on HIPAA compliant VPN with high level encryption that exceeds the HIPAA standards. While we believe that the IT infrastructure and data are safe and secure, it does not guarantee unforeseen adverse events cannot occur. To the extent that it is possible, Dr. Kelly Cobb has undergone rigorous IT implementation and security standards exceeding industry recommendations.
Please read our HIPAA policy for information on how private health information (PHI) is used at Dr. Kelly Cobb’s office. If you do not recall having signed a HIPAA agreement form, or need to reacquaint with our HIPAA policy, a print or electronic copy in PDF format will be provided to you for your review.
Once you have signed the Patient Portal User Agreement and have provided Dr. Kelly Cobb with a legitimate email address that is secure, you will be given our system generated unique user identification and password. The site may be accessed in two ways:
Directly by going to this URL; https://www.healthportalsite.com/nourichemedspa
Visiting or website: http://www.nourichemedspa.com and clicking on the "LOGIN" button in the top corner or clicking the "PATIENT PORTAL" link on the Internal Medicine Home Page.
Upon acceptance by our patient portal system you will receive an email that will contain your unique user id and password along with a Patient Users Guide.
Patient Acknowledgement and Agreement
I acknowledge that I have read and fully understand this consent form. I understand the risks associated with online communications between my physician and patient, and consent to the conditions outlined herein. I acknowledge that using the patient portal is entirely voluntary and will not impact the quality of care I receive from Dr. Kelly Cobb should I decide against using the patient portal. In addition, I agree to adhere to the policies set forth herein, as well as any other instructions or guidelines that my physician may impose for online communications All of my questions have been answered with clarity.